The Situation
Bites of the Bluegrass runs walking food, drink and history tours in downtown Lexington, Kentucky: five tasting stops, small groups and a guide who knows the stories behind every building. The product was strong and the reviews proved it. The marketing behind it had gone quiet.
When the previous agency’s contract ended in spring 2024, every Google and Meta ad and all social activity was switched off with it. Bookings stalled heading into summer, the season a walking tour has to fill. With paid traffic gone, the website had to carry the business on its own, and it was not built for that job.
Our first audit showed where the leak was. In the 30 days before we started, 1,308 people visited the site and 825 of them opened a booking form, but only 62 added a tour to the cart and 54 completed a purchase. Interest was there. The site was losing people between curiosity and checkout, and it had little content to reach travelers who were still deciding what to do in Lexington. Any tour operator who has lost an agency, or a season of ads, will recognize the position: a good product, a working site, and no system bringing people to it.
Our Approach
The first decision was what not to do. A full rebuild would have taken months the business did not have before peak season. We kept the existing website and optimized it instead, so every change could go live in weeks and start working that summer.
Site Optimization came first. We reworked the homepage to cut text and move Tripadvisor proof higher, so visitors reached the tours faster. We rebuilt the tour pages, simplified the navigation around public tours, private tours, gift cards and FAQs, gave private tours more prominence, moved the company story to its own About page, and cleaned up outdated plugins and mobile presentation. We added an FAQ page to answer booking questions before they became objections, a gallery to show the experience, and a Media and Press page to put existing coverage where buyers could see it.
Content Production ran alongside. We built a 2024 editorial calendar around what visitors search before a trip, publishing a monthly article on topics like Lexington’s food scene, its historic downtown and its cocktail culture, each one leading back to the tours. For Outside Signals, the plan called for one to three guest post backlinks a month, and we syndicated content to build authority beyond the site itself.
With the site ready to convert, we relaunched Google and Meta ads, built around specific tours and moments in the calendar: the haunted tour, college audiences, gift cards and a winter push. For Evaluation, we set up a performance dashboard and sent a short monthly video recap that explained what moved and why, in plain language.
The Results
Organic search sessions rose 127% from June to September 2024 compared with the same months of 2023, the first summer of optimization, measured in GA4. Over the same period the relaunched Google Ads campaigns returned 7.8 times their ad spend, measured as conversion value divided by spend in the client’s Google Ads account.
For the business, that meant two working channels instead of none. Search was bringing in more people on its own, and paid campaigns were profitable from the first season, so the owner could spend on ads with confidence instead of guessing. In August 2026, Bites of the Bluegrass returned to BeaconPoint as a client.
How we measured this
- Metric
- Organic search sessions. Return on ad spend is Google Ads conversion value divided by ad spend.
- Period
- June to September 2024, against June to September 2023.
- Source
- Google Analytics 4 and the client's Google Ads account.
- Context
- We optimized the existing website. We did not rebuild it.
What Made the Difference
The biggest gains came from fixing what already existed before adding anything new. Most operators who lose their ads assume they need a new website or a bigger budget. Bites of the Bluegrass needed tour pages that answered buyers’ questions, proof placed where people decide, and content that met travelers earlier in their planning. Once the site could convert, the relaunched ads had somewhere worth sending people, and that is why the return held up.